| 1 |
Add / manage all call information with date and time, and client details and thereafter routes the call to the right person concerned |
| 2 |
Information about all inbound and outbound calls is stored in the contact history database. The application also keeps track of which employee a call has been routed to and the amount of time spent on each call |
| 3 |
User can search a call history month-wise and day-wise by using client details. Notes can be added to each call history |
| 4 |
All call histories can be viewed, edited and saved in this application. Call details can be edited by the administrator |
| 5 |
Different office locations can be added in this application and all the call details can be viewed by office locations |
| 6 |
All the calls can be sorted and saved client-wise, project-wise and location-wise. Reports can be generated by using the same criteria |
| 7 |
User can follow up a call and save the information for future use. Follow up information can be added to the call history |
| 8 |
Call histories can be made inactive and at a later stage can be suspended from this application.
User can follow |
